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Working Around Alexa’s Navigational Limitations and What This Tells Us About Amazon vs. Google

Alexa doesn’t allow devs to add clickable external links in the companion iOS and Android apps, as they will likely open pages in Chrome or Safari. As Amazon continues to use Alexa as a #VoiceFirst web browser to compete directly with Google’s search business, it will be interesting to watch how they solve the challenging navigational hurdle which made the WWW great in the first place. Imagine an internet — more specifically a web browser — in which linking isn’t possible.
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Doomed: 7 Deadly Sins Of Chatbots

There are but a few things AI researchers are extremely excited about — neural networks, conversational interfaces, predictive analytics, and, surely, chatbots. Chatbots have gone all the way from “wtf is this” to a buzz word that’s used to define the progress of technology. Facebook has made the implementation of a bot so easy that whatever page you visit, you’ll probably end up messaging its chatbot. So, chatbots are one of the greatest achievements of modern technology?
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How To Start Designing Chatbots If You Have No Experience

Ever since I wrote my post What is Conversation Design and How To Design You Chatbot, I’ve been receiving emails and DMs from people wanting to know more (hey, I did ask for that at the bottom of the article). I‘ve been enjoying connecting with people from different experiences, and really excited to see the future of the field, especially the talent, develop. It also made me think a bit more about my process, the type of designers I’d want to hire, and what I’d recommend for those just starting out.
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Struggling with GDPR? Try our chatbot.

The changes to EU data privacy laws (aka GDPR) coming into effect on the 25th May, along with recent Facebook data leakage issues, has thrust data into the spotlight making it a talking point at board rooms and dinner tables across the land. Not since the turn of the millenium have we witnessed such a degree of mad scrambling for information. As is often the case, in times of mass ‘knowledge hysteria’ we’re all seeking answers.
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5 GDPR measures for chatbots

The General Data Protection Regulation, in short GDPR, is just a small two more months away. I have been working on chatbots for a while now, and in the last months we seen quite some customers struggling with the new regulation and the impact on chatbots. I’ll therefore give you my humble take on it and how we tend to deal with it. Use it as inspiration, but make sure you get advice on your own situation before applying any of the recommendations, as I’m certainly not a GDPR expert, nor do I have a background in law.
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Top 5 Ways Voice Will Be Used For Authentication/Verification

Our voice is a powerful tool that can give unique hints about your mood, upbringing, social status, height, weight, facial features and also information about the environment around you. The ability to reveal information about a person places the voice on the same level as the DNA or finger prints. Download our free e-book to learn everything you need to know about chatbots for your business. Advancements in artificial intelligence have come up with many ways in which voice authentication will be used to improve security, increase efficiency and minimize running costs in various industries.
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“Where is My Parcel?” or Why Logistics Shouldn’t Ignore Chatbots

The challenges that logistics and transportation businesses face in the increasingly digitised global market are numerous. These include rising costs, human resource shortages, regulatory burdens and ever-growing customer expectations. But the right digital transformation investment can help to meet these challenges, especially where excellent customer service is concerned. High-quality customer support in logistics and consumer deliveries requires speed, effective internal communication and 24/7 availability. How chatbot technology helps businesses improve customer service?
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7 Reasons Why Conversational AI Will Replace Your Web-Forms

The long read: An in-depth look into the history of the web and where AI could lead the web of the future. We’re all well aware of the hype that conversational AI or chatbots have garnered over the last 2 years. In our last article on conversational UI in business, we went over how modern business have started utilizing chatbots for their business processes and how conversational AI plays a major role in enhancing customer experience through text or voice.
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AI Is Presenting Problems & We Present the Solutions. [2 of 3]

This is second in a three-part article about three main problems with artificial intelligence and how to fix them. Here’s the short of it: Part 1) To reduce loss of jobs, we can:• Make AI more accessible (rather than proprietary)• License our knowledge (rather than sell our heartbeats).• Provide tools for learning new skills (not automate learning) Part 2) To reduce loss of control, accountability and power imbalance:• Provide open source tools we can all use (not consolidate in few companies)• Give bots license plates (not inhumane machines with no reputation) Part 3) To regain privacy, self-governance, and democratise AI, we can:• Own our own data (not give it to others to publish).• Build secure Conversational UIs (not lose trust in others) This article explains solutions and organizations that are solving these problems.
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